Shipping policy

Order Processing

Orders are processed within 1–2 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another email containing tracking information once your order ships.

During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Shipping Destinations

Pembeoo currently ships within the United States and to Canada.

Shipping Rates and Delivery

Available shipping methods, estimated delivery times, and shipping charges are calculated and displayed at checkout based on the destination and order details.

Delivery estimates begin after the order has been processed. Carrier delays are outside our direct control.

Canadian Orders

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities. These charges are not included in the product price or shipping cost paid to Pembeoo.

Tracking

Tracking information will be emailed when your order ships. Please allow up to 48 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at hello@pembeoo.com if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, contact us at hello@pembeoo.com with your order number. We will help investigate the issue with the shipping carrier.

Questions

For shipping questions, contact us at hello@pembeoo.com.